Charlotte Tenant FAQs

Qualification requirements may vary by property, but applicants are generally evaluated based on income, credit history, rental history, and background screening results. We encourage all prospective tenants to review the specific requirements listed for each property before applying.

Move-in costs typically include the first month’s rent, a security deposit, and any applicable fees outlined in your lease agreement. The exact amount will depend on the property and lease terms, and our team will provide a detailed breakdown once your application has been approved.

Yes. We require all tenants to carry renters insurance that provides at least $100,000 in coverage. You’ll be asked for proof of this insurance before you move in and at lease renewal times. This is for your protection as well as the protection of your rental home.

Rent payments can be made securely and conveniently through your online resident portal. Some tenants prefer to pay offline, and if that’s your preference, talk to us about your concerns.

Yes. We ask that you change your air filters every 60 days, as your lease explains. This protects the HVAC system and provides you with a more comfortable living environment and better air quality.

At Wess Cason Realty, we expect rent payments to be made on time, per your lease agreement. We understand unforeseen difficulties may occasionally arise, and if you believe you will pay rent late, it’s important to communicate early and often with your property manager. We can establish when rent can be expected, talk about late fees, and put an agreement in writing that gets you caught up without risking further collection or eviction activity.

Tenants can submit maintenance requests through your online resident portal at any time. For emergency maintenance issues, such as major water leaks or loss of heat during cold weather, please call our office immediately using the emergency contact number provided in your lease documents.

Again, immediate and transparent communication is the most important part of maintaining your home. When something needs to be repaired or replaced because of general wear and tear or deterioration, you will not be responsible for the cost. But you do need to report the problem right away to prevent further damage. If something is damaged due to your negligence or abuse, you will be responsible for the cost of repairs. In many cases, your renters insurance will cover any liability. Always tell us exactly what happened so we can send the appropriate professional to make the repair.

We will get in touch with you ahead of the lease expiration date in order to discuss renewal options. If you plan to move out, please provide the required written 60-day notice outlined in your lease agreement so we can assist you with the move-out process and final inspection.

After you have returned the keys and we have completed our move-out inspection, we will send you your security deposit minus any charges for damages, cleaning, or unpaid rent. Please make sure you leave us with a forwarding address and complete all the items on your move-out checklist to receive a full and timely refund of your deposit.